Refund & Return Policy
At Nuphoria, we are committed to providing quality products and excellent customer service.
Please review the following policies before requesting a return or refund.
1. Nutritional Products
Nutritional products purchased on our website are eligible for return within
30 days of the original purchase date.
All products must be returned in their original condition.
Opened or used products are not eligible for return or refund.
Return Authorization Required
Before returning any nutritional product, customers must contact Nuphoria customer service
to obtain a Return Authorization (RA) number.
Phone:
844-400-0101
Email:
info@Nuphoria.com
Within 30 days:
Customers must request an RA number within 30 days of purchase.
Eligible returns will receive authorization and return instructions.
After 30 days:
Return requests submitted after the 30-day period will not be approved.
Unauthorized returns:
Products returned without a valid RA number will not be eligible for a refund.
Return shipping deadline:
Approved returns must be shipped within 14 days of receiving the RA number.
The RA number must be included with the returned merchandise.
Original shipping fees are non-refundable.
If you experience a problem or concern with your order,
please contact us within 7 days of purchase.
Digital products, including videos and eBooks, are non-refundable.
2. Refused Shipments & Restocking Fees
Customers who voluntarily refuse delivery, reject a shipment,
or decline to accept an order after it has shipped
will be subject to a 20% restocking fee,
deducted from the eligible refund amount.
This includes customers who change their minds after placing an order
and refuse delivery rather than following our return authorization process.
Important Conditions
Restocking fee:
The fee is 20% of the purchase price of the refused products.
Shipping charges:
Original shipping charges are non-refundable.
Refund processing:
Refunds are processed after the refused shipment has been received and inspected.
Product condition:
Products must be returned in their original, unopened condition.
Exceptions:
The fee does not apply to verified shipping errors attributable to Nuphoria,
including incorrect products or shipments damaged before delivery.
3. Infrared Therapy Devices
Infrared therapy devices are eligible for return within
14 days of purchase.
All items must be in like-new condition.
Customers must call
844-400-0101
to obtain a Return Authorization (RA) number before returning any device.
Returns without prior authorization will not be accepted for a refund.
Original shipping fees are non-refundable.
Any infrared therapy devices sold during promotional programs,
including "Open Box" or "Demo" sales, are sold "as is"
and are not eligible for return or refund.
Refunds for infrared therapy devices may be subject to a
20% restocking fee if the product is not returned
in like-new condition.
4. Doctor-Guided Home Care Programs
Doctor-Guided Home Care Programs are eligible for return within
15 days of purchase.
All items must be unused and unopened.
Customers must obtain a Return Authorization (RA) number
before returning a program.
The Infrared Therapy Device refund policy also applies to these programs.
Individual items cannot be separated from a Home Care Program
for the purpose of obtaining a partial refund.
5. How to Request a Return
All returns require prior authorization from Nuphoria customer service.
Step 1 - Contact us:
Call or email customer service with your order information.
Step 2 - Eligibility review:
Our team will verify whether your purchase qualifies for a return.
Step 3 - Receive authorization:
Approved returns will receive an RA number and shipping instructions.
Step 4 - Ship your return:
Include your RA number and use a shipping service that provides tracking.
Step 5 - Refund processing:
Eligible refunds are processed after returned products are received and inspected.
Information to Include With Your Return
Full name
Original order number
Phone number
Return Authorization (RA) number
Reason for return
We strongly recommend using a shipping service with tracking.
Customers are responsible for ensuring returns reach our fulfillment facility.
Lost return shipments are not eligible for refunds unless otherwise required by law.
Please email your return tracking number to
info@Nuphoria.com.
Return Shipping Address
The return shipping address and instructions will be provided
when your Return Authorization number is issued.
Please do not ship products back without first obtaining
a Return Authorization number.
Need Help With a Return?
Our customer service team is available to assist
with return eligibility and authorization.
844-400-0101
info@Nuphoria.com
Nuphoria reserves the right to deny refunds for products returned
without prior authorization or that otherwise fail to meet
the eligibility requirements outlined in this policy.
